Services
Strategic Planning
- Define and fully commit to your financial and purpose-driven goals, then establish methods for tracking your progress.
- Envision and create a thriving work culture based on your values.
- Find customers you are uniquely suited to work with, and how to provide exactly what they want.
Support for strategic planning and tracking progress can include one-on-one coaching, facilitated team coaching, and documentation review, all tailored to your needs.
Confident and Effective Communication
- Learn skills and frameworks for different types of intentional conversations, including impromptu speaking, facilitating team meetings, and navigating conflict.
- Strengthen professional relationships by creating clarity around expectations while building self -awareness and compassion.
- Define and explore healthy vs unhealthy conflict in the workplace, create ground rules for effective dialogue, and make a plan for when it’s time to bring in a mediator.
Workshops and one-on-one coaching are available to refine or build communication skills.
Improve Customer and Employee Experience
- Build customer or employee empathy maps and design customer journey maps to understand current experience and back office workflow and resources.
- Identify and create a plan to address current gaps and opportunities in both customer and employee experiences, and where processes can be streamlined.
- Determine when and how to gather reliable customer and employee feedback, and how to interpret and act on the results.
Improve customer and employee experience via interactive team brainstorming sessions, process documentation support, and developing customer or employee surveys.
Looking for something else?
Schedule a free consultation to discuss your needs.